Our service commitment is not a slogan but a firm action. To this end, we have established enormous, systematic, and standardized service assurance system to ensure timely and proper handling of each service item.
According to C&M Mining Machinery’s business coverage, we have established strong installation engineer teams and divided them into several parts according to the businesses, including building aggregate team, ore processing team and industrial milling team. Each team consists of young, middle-aged, and old engineers, fully satisfying business requirement and fulfilling talent cultivation objective.
At C&M Mining Machinery, we adhere to the principle of providing each customer customized design solution. Relying on our sales managers’ professional knowledge and our services throughout the life cycle of products, we help our customers get over their difficulties in equipment procurement, operation cost accounting, operation management, and after-sales service obtainment, thus improving their profit-making capability and realizing sustainable development of business.
Integrating R&D, production, distribution and service, C&M Mining Machinery attaches great importance to communication with customers. We have established an after-sales visit team consisting of more than 100 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.
Starting the mode of Internet of Things (IOT) to assist our customers in regular testing and commissioning and to provide technical instructions.
Providing services covering the whole life cycle of project to avoid turning backs on customers’ needs after projects are put into operation.
Wherever you are, domestically or abroad, you can contact us at any time because C&M Mining Machinery has established an online consultation service team consisting of more than 100 persons who provide 365 days×24 hours services for customers.